Terms of service

By accessing, browsing and placing orders for ceramic mugs on goltavo.com, you agree to accept and abide by these Terms of Service. Goltavo’s main merchandise includes household coffee mugs, tea mugs, pattern‑printed ceramic cups and gift‑ready mugs, which belong to fragile ceramic daily‑use goods.

### Orders and User Information
You warrant all contact and delivery information filled out during mug checkout is true, accurate and complete. You shall keep your shipping information up‑to‑date to avoid loss or mis‑delivery of fragile ceramic mug parcels.
All ceramic mug product pictures on our website are for reference only. Minor colour difference may occur due to screen display variance and slight batch difference of ceramic firing technology. Small subtle texture gaps existing within normal ceramic craft scope do not count as product defects.

### Intellectual Property Rights
All texts, mug product photos, pattern artwork and graphic resources displayed on goltavo.com belong to Wuhan Xin'an Jiasheng Network Technology Co., Ltd. or our authorised suppliers. Without our written permission, users shall not copy, reproduce or reuse our mug pattern materials and product images for commercial purposes.

### Product Usage Reminder
Our ceramic mugs are designed for normal household and office hot‑and‑cold beverage drinking. Customers need to judge whether the mug fits your usage scenarios before purchase. Improper high‑temperature heating, violent collision or man‑made drop will cause ceramic mugs to crack or break.

### Limitation of Liability
To the maximum extent permitted by applicable law, our company shall not take responsibility for indirect or consequential losses arising out of improper man‑made damage to ceramic mugs or website usage. Nothing within these terms will override statutory consumer rights that cannot be excluded by law.

### Revision of Terms
We may update these Terms of Service from time to time. Modified content will be displayed on this page. Your continuous visit and purchase of ceramic mugs represents acceptance of revised terms.

### Contact
Wuhan Xin'an Jiasheng Network Technology Co., Ltd.
Room 3, Floors 1–2, Building 32, Sanyang Residential Community, Laodong Subdistrict, Jiang'an District, Wuhan, Hubei, China
Email: service@goltavo.com
Phone: +1 9373109242